Cisco IPT/WEBEX T2

Role : Cisco IPT/WEBEX T2
Experience : 5+ Years
Location : Hyderabad

Required qualifications:

• Conduct Design Meetings with other engineers, project managers, vendors, and customers for upgrade/changes on an on-going basis.
• Works with business users to determine call flow and call center requirements, solutions,
• reporting and systems enhancements.
• Documents corporate and remote branch call flow configurations and call flow charts.
• Builds and maintains spread sheets and related discovery documents for call center strategies.
• Evaluates and recommends new products and concepts for call center activity.
• Performs preventive maintenance on telephony software applications and hardware, repairs to telephony system/environment problems.
• Consulting with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases.
• Evaluating services/products as possible solutions for future requirements or as a replacement/upgrade to existing network.
• Minimum of 3 years related experience in network voice, collaboration, telepresence and call center environments.
• WxCC v5.x Troubleshooting Agent Desktop Problems
• WxCC tenants configuration, administration & Support
• WxCC Knowledge on Skills-based Routing & Agent-based routing
• Working experience to build WxCC Sites, Teams, Entry Points, and Queues
• WxCC Contact Center Management Portal for real-time and historical contact center data
• Working experience on WxCC Entry Points and Queues
• Deep Knowledge of Cisco IP telephony technologies and solutions.

Soft skills:

• Good communication skills (Written & Oral)
• Flexible to work in the evening shifts
• Individual and team player