Operations Manager

Operation Manager Hybrid IT 

Location: Damansara Heights 

Job Role & Responsibilities 

Lead the delivery of best in class cloud solutions through three talented teams that include cloud infrastructure, managed services, and technical helpdesk.

Make strategic platform and technology recommendations to the leadership team including new technologies, cost-savings strategies, improved process and unique value features. Lead an operationally mature organization with SLAs, metrics, change management, lean management, and similar operational methodologies.

Main Responsibilities

Leverage ITIL frameworks to maximize service consistency and quality. Lead the infrastructure and operations organization to be ITIL certified. Serve as the SME with appropriate client facing sales opportunities; ability to successfully navigate and resolve client operations issues. Manage the day to day service delivery and escalations through a holistic, end to end incident management process. Resolution through data analytics and root cause analysis for continued improvement. Technical knowledge on managing Public Cloud infrastructure (AWS, Azure and Google) Develop reporting capabilities to be able to support Cloud and Hosted services for Solutions that are delivered to Customers Interpret & communicate information security policies & controls to supporting business functions Maintain IT Risk Management & Compliance group data repositories Scope includes administrative, operational, and technical activities Provide remediation recommendations to identified risks Create written and verbal reports resulting from customer cybersecurity assessments Service delivery, security of our systems and mitigate identified shortcomings Participate in proposal creation and negotiation support for new or renewing contracts Ability to interface with multiple levels of customer management from technical to executive levels Qualification Degree in Information Technology, Engineering At least 10 years relevant experience working within Managed Services Operations and/or Service Delivery environment ITIL v3 Certified and other Technical Certifications

Skills and Experience Required Must have knowledge and applied some of Industry Standards (ISO27001/2, NIST, COBIT) Must have knowledge of industry compliance and regulations like PCI etc. Experience building and supporting large-scale, business critical systems. Cloud computing experience operating large cloud based environments for production applications preferred, Amazon Web Services, Microsoft Azure or other large-scale cloud deployment. Knowledge of Data Center networks, routing, switching, firewalls and site to site connectivity. ITIL based experience with Incident, Problem, Change and configuration management

If this role is of interest, please send your CV across to hr@dwelltec.asia