We are in search of a professional and meticulous Medical Receptionist for a remote position to oversee our virtual front desk duties. The role involves managing patient scheduling, handling online inquiries, and organizing appointments with precision and efficiency.

Key Responsibilities:

• Greet and assist patients through online platforms (e.g., video calls, chat) and provide a friendly and professional virtual reception experience.
• Manage and schedule patient appointments using online scheduling systems. Coordinate with medical staff to optimize appointment availability and manage changes.
• Facilitate virtual check-ins and check-outs for online consultations. Ensure accurate collection and verification of patient information and payment details.
• Handle incoming phone calls, emails, and online messages. Address patient inquiries, schedule appointments, and provide information on medical services or procedures.
• Verify patient insurance information and eligibility remotely. Assist patients with understanding their insurance benefits and address any related questions.
• Perform administrative tasks such as data entry, managing electronic medical records, and updating patient information. Ensure all documentation is accurate and maintained securely.
• Assist patients with troubleshooting basic technical issues related to online consultations and virtual appointments. Provide guidance on using the online platform effectively.
• Process payments, including co-pays and deductibles, through secure online payment systems. Issue receipts and handle billing inquiries remotely.
• Ensure that all online interactions and data handling comply with HIPAA regulations and other relevant privacy and security standards.
• Provide exceptional customer service by addressing patient concerns, resolving issues, and ensuring a positive virtual experience. Handle any complaints or conflicts professionally and empathetically.

Qualifications:

• Certification in medical office administration or similar is a plus.
• Previous experience as a medical receptionist or in a similar administrative role preferred.
• Strong technical skills with proficiency in using online communication tools, medical office software, and EHR systems.
• Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks efficiently.
• Ability to handle sensitive information with confidentiality and adhere to HIPAA regulations.
• Experience with online scheduling and virtual consultation platforms is preferred.
• Self-motivated with a reliable internet connection and a suitable home office setup.
• Flexibility to work various shifts, including evenings and weekends if required.