We are in search of a professional and friendly Online Receptionist to become part of our virtual team. The role includes managing incoming calls, addressing inquiries, and delivering outstanding customer service across multiple online platforms.

Key Responsibilities:

• Serve as the primary point of contact for all incoming communications, including phone calls, emails, and online chat. Provide prompt and professional responses to inquiries.
• Manage and coordinate appointments, meetings, and virtual events using online scheduling tools. Ensure that all scheduling conflicts are resolved, and appointments are confirmed.
• Perform various administrative tasks such as data entry, document preparation, and maintaining digital files. Support team members with their administrative needs as required.
• Greet and assist clients in a friendly and professional manner. Provide information about services, direct clients to the appropriate departments, and ensure a positive experience.
• Handle internal and external communications, ensuring that messages are accurately relayed, and follow-ups are completed in a timely manner. Maintain clear and effective communication channels.
• Maintain and update client and contact information in the CRM system. Ensure that all records are accurate and up-to-date.
• Assist in scheduling and setting up virtual meetings and webinars. Ensure that all participants have the necessary links and access information.
• Prepare, format, and manage digital documents, including reports, correspondence, and presentations. Ensure that documents are organized and easily accessible.
• Provide exceptional customer service by addressing any issues or concerns promptly. Resolve problems efficiently and escalate matters to management as needed.
• Utilize online tools and software for communication, scheduling, and document management. Ensure that all technology is functioning properly and troubleshoot any issues that arise.
• Additional coursework or certification in office administration, business, or a related field is a plus.

Qualifications:

• Previous experience as a receptionist, administrative assistant, or in a customer service role is preferred.
• Excellent communication skills, both written and verbal, with a professional and courteous demeanor.
• Proficiency in using virtual office tools, scheduling software, and office applications (e.g., Microsoft Office, Google Workspace).
• High level of attention to detail and accuracy in handling communications and data.
• Ability to work independently with minimal supervision and maintain productivity in a remote environment.
• Customer-focused with a commitment to providing exceptional service and support.