Program Manager/Change Management

ABOUT THE COMPANY:

Join ADDENDUM, a global software development and IT team augmentation firm focusing on fintech, banking, and telco industries. Experience tailored benefits, diverse projects with various tech stacks, and opportunities for growth, freedom, and responsibility you desire.

ABOUT THE ROLE:

You'll be working in a hybrid model, based in the cozy city of Vilnius, contributing to the insurance sector as a Change Manager. In this role, you'll play a key part in driving and managing organizational change initiatives, ensuring smooth transitions and effective adoption of new processes and systems. If you excel in dynamic environments, foster collaboration, and take ownership of outcomes we'd love to hear from you.

WHAT YOU WILL BE DOING:

• Plan, execute, and manage end-to-end change strategies for complex, cross-functional transformation projects within the insurance sector.
• Identify key stakeholders, build strong relationships, and maintain alignment across business, IT, and operational teams to ensure successful adoption.
• Conduct change impact assessments and readiness analyses to determine the scope, scale, and approach for effective change implementation.
• Develop and deliver clear communication plans and targeted training programs to support users through transitions and minimize resistance.
• Establish and maintain change governance processes, ensuring initiatives follow internal frameworks, compliance standards, and best practices.
• Define and track KPIs and change adoption metrics to assess the effectiveness of change management strategies, and adjust as needed.
• Collaborate closely with project managers, product owners, and technical leads to embed change management into project delivery from initiation to go-live.
• Promote a culture of agility and continuous improvement by gathering feedback, evaluating outcomes, and refining change processes.

WHAT WE EXPECT:

• 4+ years of experience in change management roles, ideally within the insurance or financial services sector and on large-scale digital or organizational change projects.
• Solid understanding of change management frameworks (e.g., ADKAR, Prosci, Kotter) and project delivery methodologies (Agile).
• Ability to translate complex change concepts into clear, actionable communication for diverse audiences.
• Demonstrated ability to work with senior stakeholders, manage expectations, and drive alignment across departments.
• Skilled in conducting change impact analyses, developing metrics, and using data to inform decisions.
• Experience working in cross-functional, fast-paced environments and a proactive, solution-oriented mindset.
• Fluent in English (written and spoken).

WHAT WE OFFER:

Salary ranges (for employees in Lithuania only): 4000 - 5500 € gross (the given range is flexible and depends on your experience).

At Addendum we believe in personalized benefits packages that cater to your unique passions. Tell us what drives you, and we'll craft a package accordingly. On top of that, here’s what’s in store automatically:

• Top Talent Collaboration: Join award-winning teams from different countries.
• Diverse, Challenging Projects: Break free from the ordinary with dynamic, stimulating work.
• Epic Team Events: Join us for summer and winter parties and online events.
• Learning & Development Opportunities: That new tech certificate is just around the corner.
• Special Celebrations: We love a good shindig for birthdays and project milestones.

So, get your dancing shoes on and come join the fun!

At ADDENDUM, we wholeheartedly reject all forms of discrimination, including but not limited to age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, marriage, civil partnership, or any other protected category. We are committed to fostering a culture of equality and inclusion, where every individual has the opportunity to thrive.