IT Support (Pooling)

Are you ready to take your career to the next level?

Take the first step towards your future success by joining our talent pool today!

We are actively seeking individuals to join our dynamic talent pool. Your application will be thoroughly evaluated for future job opportunities that align with your skills and experience.

We at Acxelsus are on a mission to showcase exceptional Filipino talent abroad. Our aim is to establish a dynamic and talented team that will deliver high-impact yet cost-effective services to our roster of international clients. More than educational credentials and professional experience, we place high value on passion, dedication, loyalty and willingness to grow. We live by our core values - the R.I.G.H.T. way - and you will be working with reliable, goal-oriented and happy people who highly value integrity and teamwork.

Job Overview:

In the role of IT Support, you will be responsible for monitoring and maintaining the computer systems and networks of the company and providing support to the IT Administrator.

What you'll do

• Provide technical assistance to staff members through telephone, email, or face-to-face interaction.
• Identify and solve hardware and software problems.
• Set up, configure, and manage computer systems and accompanying devices.
• Install and update software applications.
• Ensure security and privacy of data by implementing proper measures.
• Conduct routine backups and system recovery tasks.
• Log bugs and enhancement requests.
• Perform hardware and software installations, configurations, and updates as needed.
• Maintains and updates record-keeping system; may document projects and maintain user instructions.
• Stay up-to-date with advancements in technology and IT best practices.
• Other related tasks as required.

What you'll bring

• At least1-2 years of experience as an IT Support.
• Excellent verbal and written English communication skills.
• In-depth knowledge in managing Windows Devices (Mac OS experience is a plus).
• Knowledgeable with software/hardware installation and troubleshooting.
• Knowledge with cloud-based environments (O365/Azure).
• Basic knowledge in network configuration.
• Ability to resolve issues in a timely manner; Problem-solving capability, critical thinking and resourcefulness.
• Willing to work on-site: Ortigas, Pasig City

What We Offer

Here at Acxelsus, our people come first. We offer total compensation to ensure our team experience overall wellness and has the financial resources and support they need.

• Market competitive salary
• Allowances
• Health & group life Insurance
• Fixed weekends off; Dayshift schedule
• Opportunity for Hybrid Setup
• Semi-flexible dayshift schedule
• Paid time off
• Learning & development
• Employee recognition
• Work-life balance
• Diverse and positive work environment

*Candidates who have completed the screening questions are prioritized.

Ready to experience the #AcxelsusAdvantage? Join our team today!