Process Excellence Manager(Ecommerce Operations)

Process Excellence Manager (E-commerce Operations)

About the Role

Were looking for a Process Excellence Manager to lead operational improvements across our e-commerce order and fulfilment workflows. This role combines process documentation, continuous improvement, and Lean/Six Sigma problem-solving into one. The ideal candidate is hands-on, structured, and data-driven and would able to map processes on the floor, standardize SOPs, and implement efficiency projects without needing to operate at a purely executive level.

Key Responsibilities

Process Documentation:

Observe and analyse existing workflows (order processing, vendor handoffs, warehouse dispatch).

Learn Sales and Customer funnels to provide structure and improvements.

Create and maintain SOPs, playbooks, and process maps for clarity and consistency.

Continuous Improvement:

Identify inefficiencies and bottlenecks in daily operations.

Lead Kaizen-style initiatives to streamline processes and improve turnaround times.

Build metrics dashboards and track KPIs for process adherence.

Lean/Six Sigma Execution:

Apply DMAIC methodology to reduce errors, rework, and delays.

Use data and root-cause analysis to solve recurring operational issues.

Train and mentor team members in basic process improvement tools.

Qualifications:

4 to 6 years of experience in e-commerce operations, sales, supply chain, or process improvement.

Solid knowledge of Lean and Six Sigma methods (Green Belt preferred; Black Belt a plus).

Strong analytical and documentation skills (Visio, Lucidchart, or BPM tools).

Experience collaborating across operations, vendors, and leadership.

Ability to balance practical, hands-on fixes with structured improvement projects.

Why This Role is Unique

You wont just be documenting processes like a junior analyst.

You wont just be running high-level strategy like a Director.

Youll own the middle ground driving documentation, improvements, and Six Sigma rigor all in one role.