Sales Process Excellence Consultant – Ecommerce

Role: Sales Process Excellence Consultant – Ecommerce

Engagement type: Independent consultant / contractual assignment

Duration: Initially 3–4 months, extendable based on project requirements

Location: Hybrid

Experience: 15–20 years

Objective:

AcquireX requires a senior consultant to assess, redesign and help implement the sales processes of an ecommerce client. The consultant will operate as an AcquireX subject-matter expert and work with the client's leadership and sales team.

Mandatory requirements:

* Lean Six Sigma Black Belt certification

* 15–20 years of relevant professional experience

* Direct experience in sales process transformation or sales excellence

* Experience working with ecommerce, retail, D2C or inside-sales operations

* Experience analysing sales funnels, CRM workflows, lead management, conversion rates and team productivity

* Demonstrated experience implementing recommendations, not only preparing strategy reports

* Strong client-facing, workshop facilitation and presentation skills

* Ability to create SOPs, process maps, KPI frameworks, dashboards, scorecards and governance mechanisms

* Availability for a focused 3–4-month consulting engagement

Preferred backgrounds:

* Former Head/Director of Sales Excellence, Revenue Operations, Business Excellence or Process Excellence

* Previous experience with ecommerce companies, retail organisations, marketplaces, consulting firms or large inside-sales operations

* Experience managing Lean Six Sigma projects within a sales environment

* Familiarity with CRM platforms and sales analytics

Expected responsibilities:

1. Conduct stakeholder interviews and study the existing sales process.

2. Analyse CRM data, lead movement, follow-up practices, call quality and conversion performance.

3. Identify bottlenecks, process variation, leakage and accountability gaps.

4. Redesign sales stages, qualification criteria, ownership and escalation processes.

5. Develop SOPs, process maps, performance scorecards and review mechanisms.

6. Train the client's sales team and managers.

7. Support implementation, adoption and performance measurement.

8. Provide structured knowledge transfer to AcquireX.

Important:

The consultant will represent AcquireX during the engagement. Confidentiality, non-solicitation, non-circumvention and intellectual-property clauses will apply.

Candidates must provide:

* Examples of two relevant sales-transformation projects

* Specific improvements achieved, supported by numbers

* Sample deliverables with confidential information removed

* Proposed availability and working model