Position - Data Steward
Start Date: ASAP
Years of Exp: 8-12 years

Location: Charlotte, NC / Iselin, NJ

JD:

As the CRM Data Steward, you will be responsible for ensuring the accuracy, completeness, and integrity of our organization's customer relationship management (CRM) system. You will develop and enforce policies and procedures to manage CRM data, work with other departments to ensure data integration, provide user support, and create reports and dashboards to provide insights into CRM data.

Key Responsibilities:

• Establish and enforce policies and procedures for the proper management of CRM data, including defining data standards, data quality rules, and data access controls.
• Ensure that data within the CRM system is accurate, complete, and up-to-date. This involves performing regular data audits, identifying and correcting data errors, and monitoring data quality metrics.
• Work with other departments within the organization to ensure that data from other systems (such as marketing automation tools, sales platforms, and customer service platforms) are properly integrated with the CRM system.
• Provide support to CRM system users, including training on data entry best practices and troubleshooting issues related to data quality or system performance.
• Create reports and dashboards to provide insights into CRM data, such as customer behavior, sales performance, and marketing campaign effectiveness.
• Lead or participate in projects related to the implementation of new CRM features or enhancements.
• Stay up-to-date with industry trends and best practices in CRM data management and continuously seek ways to improve the effectiveness and efficiency of CRM data management processes

Requirements:

• Bachelor's degree in business, marketing, or a related field.
• Minimum of [Insert number] years of experience working with CRM systems and data management tools.
• Strong analytical, communication, and problem-solving skills.
• Deep understanding of CRM systems and data management principles.
• Excellent attention to detail.
• Strong project management skills.
• Ability to work independently and as part of a team.