Customer Service Trainee - Inner West Council

Customer Service Traineeship

Inner West Council

Ability Advocates, in collaboration with Inner West Council is thrilled to offer an innovative 12-month trainee program designed to help people with disabilities thrive in the workplace, and to foster inclusive workplaces.

With quarterly intakes and paid traineeships and wrap around supports for both the trainee and Inner West Council including specialised team of allied health professionals, recruitment, employment and disability specialists traineeships are designed to have a positive outcome for the applicants and Inner West Council.

We are searching for a Customer Service Trainee to join the team where you will be able to work with highly diverse teams, managers, and highly qualified tradies where you will be contributing to making a real difference while rapidly building your Customer Service skills.

Your Responsibilities include:

• Provide first level advice and support to customers, clients or general public enquiries.
• Data entry, assistance with reporting, and general administration requests.
• Triage and manage enquiries or incidents relating to applications, public enquiries, housing enquiries, and other council related enquiries.
• Create, add or change requests as required

• Provide and deliver Customer Services in a timely, accurate and efficient manner, consistent with Inner West Councils values

• Undertake administrative work to support the provision of service delivery as required

• Make effective use of records, information and knowledge management functions and systems

• Refer customers to the appropriate channels of service by understanding a variety of policies and procedures

What we are looking for:

• Individuals with experience or knowledge in the field.
• Individuals that have a genuine interest and passion to problem solve.
• Ability to show importance of excellent customer service through communication and service provision.
• Ability to work as part of a team.

You will be liaising with internal and external clients.

To apply, find out more information about this trainee opportunity and others, or to book to attend an information session, please visit our careers page at https://www.careers-page.com/abilityadvocates.

Ability Advocates is proud to be an inclusive recruiter working with inclusive employers, as well as helping people with disabilities find their career path, transition to workforce, find, keep, excel in a job and develop their careers. See https://abilityadvocates.com.au for information about the wide range of services and programs we provide for people with disabilities, their families, workplaces, NDIS Providers and Community aligned to our vision to change the world for people with disabilities.

This trainee role is preferentially recruited for individuals with long term disabilities or activity limitations. Disabilities can vary widely, from vision and hearing impairments to conditions affecting mental health, mobility, dexterity, and learning capacity. For eligibility, the disability must be long-term and likely to last more than 12 months.

We are committed to making reasonable adjustments and guiding employers and workplaces to provide a positive, barrier-free recruitment process and supportive workplaces for trainees with disabilities. If you have any support or access requirements, we encourage you to advise us so we can help set you up for success. Our team will support you throughout the recruitment process and if you are successful in your application, throughout your 12 month traineeship.

We look forward to receiving your application

Closing date: Friday, 19th July 2024