National Sales Operations Manager

Job Purpose:

To oversee and manage sales operations at a national level, ensuring the implementation of effective sales strategies, process optimization, and performance tracking. The National Sales Operations Manager plays a key role in driving revenue growth, supporting the sales team, and aligning operations with company objectives.

Responsibilities and Duties:

• Overseeing daily operations, monitoring daily/weekly/monthly sales targets and providing guidance to achieve them.
• Strategize process improvement based on best business practices, such as customer profiling, leads follow up, walk-in measurements, and delivery processes.
• Monitoring and optimizing KPI process.
• Ensuring job quality control and suggesting development strategy.
• Analyzing market trends and identifying areas of improvements.
• Keeping abreast of what competitors are doing.
• Analyze sales data to identify trends and opportunities for growth.
• Monitor and report on sales metrics to the General Manager.
• Inventory monitoring & analyzing.
• Monitor and improve CSI through implementation of proactive customer-oriented sales management techniques.
• Monitoring all marketing activities & campaigns.
• Active involvement in BP & budget preparation and progress monitoring.
• Active involvement in product planning, forecasting and ordering.
• Liaising with other line managers as per GM guidance.
• Fulfil any requirement requested by the GM.

Education:

Bachelors degree in Business Administration, Sales, Marketing, or a related field. A Masters degree (MBA) is preferred.

Experience:

• Minimum of 7-10 years of experience in sales operations, with at least 5-7 years in a leadership role.
• Proven track record of managing national or large-scale sales operations, preferably in the automotive or retail industry.

Competencies:

• Strong knowledge of sales operations, CRM systems, and sales performance management.
• Excellent leadership, communication, and negotiation skills.
• Data-driven approach with strong analytical and problem-solving abilities.
• Ability to manage multiple projects and work cross-functionally in a fast-paced environment.
• Proficiency in sales software, Microsoft Office Suite, and business intelligence tools.