JOB DESCRIPTION

Abacus Consulting | Senior Functional Analyst

WHO WE ARE

At Abacus, we specialize in technology, outsourcing, and people solutions, bringing nearly 40 years of experience shaped alongside the organizations we support. As a global professional services leader, our focus remains on providing bespoke solutions that enable organizations to create the future of business and embrace change for sustainable growth, powered by a global team of over 5,000 people.

WHAT WE DO

Across digital transformation, emerging technologies, SAP enterprise solutions, outsourcing, and human capital, we support organizations in building environments that operate effectively and scale with the business. Today, this extends to more than 1,500 enterprise clients, where the focus remains on creating systems that are not only functional, but ready to adapt and evolve over time.

POSITION OVERVIEW

We are looking for a vibrant, analytical and innovative individual to work as a Senior Functional Analyst in an agile, Telco environment

KEY RESPONSIBILITIES

• Create detailed requirement documentation, user stories, use cases and process flows diagrams.
• Facilitate workshops and meetings to gather feedback, resolve conflicts, and make informed decisions.
• Foster a collaborative and high performing team environment, promoting transparency, trust, and open communication.
• Review business requirements specification and high technical design specifications.
• Create and oversee business and functional requirements specifications (FRS) in support of business processes
• Communicates closely with developers to clarify functional requirements and address any questions or issues.
• Support the development team in achieving their goals, providing guidance on best practices and Agile principles.
• Collaborates with testing teams to define test cases based on functional requirements.
• Encourage a culture of learning, adaptability, and innovation within the team.
• Collaborate with stakeholders to elicit, document, and
• prioritise requirements, user stories, and acceptance criteria.
• Conduct interviews, workshops, and research to understand business processes and identify improvement opportunities.
• Analyse and prioritise requirements, ensuring they are clear, concise, and aligned with business goals.

QUALIFICATIONS AND EXPERIENCE

• Bachelor's Degree in Business or related field
• Minimum of 7+ years of experience in Business/Functional Analysis or a related field
• Experience following an agile methodology
• Tools Experience JIRA/Octane, Confluence, draw io, miro Canva
• Exceptional analytical and conceptual thinking skills
• Telco Experience is preferred

PREFERRED SKILLS

• Coaching/mentoring
• Process/continuous improvement
• Facilitation
• Technical proficiency
• Customer Focus
• Modelling and Design
• Problem-Solving
• Proven ability to work independently and as a team member
• Good communication (written and oral) and interpersonal skills
• Good organizational, multi-tasking, and time-management skills

WHAT WE OFFER

• Competitive compensation package commensurate with experience.
• Exposure to large-scale, enterprise-grade platform and API projects.
• A collaborative, innovation-driven, and growth-oriented work environment.
• Continuous learning opportunities and access to professional development resources.
• Opportunity to work with a globally recognised professional services leader.

Abacus Consulting | Enabling Organisations to Create the Future of Business