𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
️Respond to and resolve technical issues via phone, email, or in person.
Provide timely, effective solutions for hardware, software, and network issues.
Offer remote troubleshooting and on-site support as needed.
Install, configure, and upgrade hardware and software components.
Perform routine maintenance tasks, including updates, patches, and system optimizations.
Assist in the setup, configuration, and maintenance of networking equipment.
Troubleshoot and resolve network connectivity issues.
Provide end-user support for software applications and IT best practices.
Track, prioritize, and escalate IT issues as necessary.
️ Collaborate with the IT team to implement solutions and preventive measures for recurring problems.
Share knowledge and expertise with team members.
️ Communicate effectively with end-users to understand issues and provide clear technical solutions.

𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗮𝗻𝗱 𝗦𝗸𝗶𝗹𝗹𝘀:
Bachelors or equivalent degree in IT, Computer Science, or related field.
Proven experience in an IT support role.
Strong knowledge of hardware, software, and network troubleshooting.
Problem-solving and analytical skills.
️ Familiarity with Windows and MacOS.
Excellent communication and interpersonal skills.
Customer-oriented with a focus on quality support.