JOB DESCRIPTION

Abacus | Business Operations Lead – Software Engineering CoE

WHO WE ARE

At Abacus, we specialize in technology, outsourcing, and people solutions, bringing nearly 40 years of experience shaped alongside the organizations we support. As a global professional services leader, our focus remains on providing bespoke solutions that enable organizations to create the future of business and embrace change for sustainable growth, powered by a global team of over 5,000 people.

WHAT WE DO

Across digital transformation, emerging technologies, SAP enterprise solutions, outsourcing, and human capital, we support organizations in building environments that operate effectively and scale with the business. Today, this extends to more than 1,500 enterprise clients, where the focus remains on creating systems that are not only functional, but ready to adapt and evolve over time.

POSITION OVERVIEW

Abacus Consulting is seeking an experienced Business Operations Lead – Software Engineering CoE to support and enable the operational management of the Software Engineering Centre of Excellence (CoE). The successful candidate will drive operational effectiveness through coordination of business operations, financial management, resource planning, governance, reporting, vendor management, and delivery support activities. This role requires close collaboration with engineering leadership, finance, procurement, HR, delivery teams, and external stakeholders to ensure efficient execution of business priorities.

KEY RESPONSIBILITIES

Business Operations & Delivery Support

• Support operational management activities across the Software Engineering CoE.
• Coordinate project intake, onboarding, and operational readiness activities.
• Drive operational process standardization and continuous improvement initiatives.
• Coordinate internal and client communications related to operational activities.
• Support planning and coordination of operational events, governance forums, and management meetings.

Resource & Financial Management

• Manage resource tracking, allocation, and capacity reporting across squads and teams.
• Support financial tracking including revenue, cost management, forecasting, purchase orders, invoicing coordination, and budget reporting.
• Support workforce planning and recruitment activities with HR and delivery leads.

Governance & Reporting

• Maintain governance trackers, dashboards, and leadership reporting mechanisms.
• Track delivery metrics including utilization, project health, operational risks, and dependency management.
• Maintain operational documentation, repositories, and compliance records.
• Support audit, procurement, finance, and governance activities where required.

Vendor & Stakeholder Management

• Coordinate contract administration and vendor management activities.
• Collaborate with Agile practitioners, delivery teams, and business operations stakeholders to improve operational efficiency.
• Support leadership through executive reporting, presentations, and operational insights.

SKILLS & EXPERIENCE

Technical Skills

• 8–10 years of experience in Business Operations, PMO, Delivery Operations, or Technology Operations environments.
• Experience working within software engineering, technology, digital delivery, or Agile environments.
• Strong understanding of financial tracking, reporting, resource management, and governance processes.
• Experience with operational and reporting tools including Excel, Power BI, Jira, Confluence, SharePoint, or similar platforms.
• Understanding of Agile delivery methodologies and software engineering operations.

Preferred Experience

• Strong operational coordination and organizational skills.
• Financial tracking and reporting expertise.
• Resource and workforce management experience.
• Governance and compliance management capabilities.
• Strong stakeholder engagement and communication skills.
• Analytical thinking and problem-solving abilities.
• Process improvement and operational optimization experience.
• Reporting and dashboard management expertise.
• Experience managing vendor relationships and contracts.
• Ability to work independently across multiple delivery teams.

QUALIFICATIONS

• Bachelor's degree in Business Management, Operations Management, Information Systems, Finance, or a related field.
• Relevant certifications in Agile, Project Management, Operations, or Business Process Management will be considered advantageous.

WHAT WE OFFER

• Competitive compensation package commensurate with experience.
• Exposure to enterprise-scale technology and operational environments.
• A collaborative, innovation-driven, and growth-oriented work environment.
• Continuous learning and professional development opportunities.
• Opportunity to work with a globally recognized professional services leader.

Abacus Consulting | Enabling Organisations to Create the Future of Business