Customer Service Representative

<Overview>

* Customer Service

* Service Apartment Management

* General Administration

<Essential Job Duties>

* Assist setting up utilities for our clients.

* Support clients who have issues with their housing.

* Follow up with clients who will have renewal contract in 90 days

* Update CRM and Excel spread sheet to manage client status.

* Coordinate seminars.

* Support clients to move into the property

* Communicate with new clients and give advice via phone or web conference.

* Negotiate with property owners on behalf of clients.

* Maintain good relationship with corporate clients.

* Manage the Service Apartment daily duties.

* Support other team members.

* Perform office administration duties as needed.

<Other Job Duties>

* Other customer service care duties.

* Other tasks assigned by the Manager.



Regular Work Schedule: 9 am - 5 pm, Mondays - Fridays (including non-paid 1 hour lunch break)

<Requirements>

* Proficient in business level Japanese and English
* Microsoft Office (Excel, Word, PowerPoint, Outlook) and other basic computer skill
* Communication skill
<Preferences>
* Customer Service experience