LANOC Network Support Technician -Japanese Bilingual

Job Description:

Technician for O&M support at 24/7/365 Network Operation Center for any network, datacenter, international transmission, submarine cable, backbone equipment, infrastructure and IT solution services. Customer support, handling incoming customer calls and emails. Basic technical troubleshooting of network services following the documentation such as action procedure and workflows. OJT will be provided in the long term.

Requisites:

• Must be bilingual in Japanese and in English
• Basic PC Skills (Microsoft OS, Word, Excel, etc)
• Shift position including night shift and weekends (rotation); (Monday- Friday 8-4, 9-5, 10-6, is it a specific shift, on call, weekend/holiday work): 7-3, 3-11 and 11-7 (three different shifts changing every week) including working weekends/holidays (5 work days per week)
• Must have legal work authorization