Tour Operations Planner - Japanese Bilingual(Hybrid)

Join one of the largest travel companies as a Tour Operational Planer. In this dynamic role, you will leverage our advanced Dynamic Packaging System (DPS) to plan, develop, and operate customizable tour experiences.

【Essential Job Functions】
Operation / Planning and Developing our tour

• Plans new tour/capabilities and product line to meet the FIT demand.
• Handles operations/arranges buses, guides, admissions, Amtrak tickets, air tickets, show tickets, restaurants, etc.
• Improves and maintains operational efficiency and profitability.
• Resolves daily occurrences such as weather delays, cancellations, traffic delays, etc.
• Answers questions from Sales team and travel agencies.
• Makes estimates for special requests and arrangements
• Deals with complaints or suggestions from customers.
• Monthly closes tour transactions; reports costs and profits.
• Sets up promotional campaign for web customers and agencies.
• Fully understands and acts on our customer needs.
• Negotiates with operators for prices, itineraries etc.,
• Communicates well with operators, sales team, and travel agencies.
• Uses judgment in regular interaction with operators and related parties.
• Consults with your superiors or experienced colleagues when troubleshooting.
• Maintains and develops customer base through heartfelt assistance and quality services, and timely interaction with sales staff.
• Understand own function from a bigger, organizational perspective, and its impact on daily activities.

Other Duties

• Seeks constant improvement, more efficient and less expensive ways and means in work processes.
• Performs special projects and other miscellaneous duties as assigned by your superiors.
• Maintains high ethical standards in the workplace.
• Reports all irregular issues and problems to your superiors for solutions.
• Maintains good communication with your superiors, office staff members and outside contacts.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

【Skills and Experience】

• Possesses 0-1 years of experience in the travel industry, or equivalent skills, in one's expertise.
• Possesses sufficient knowledge and skills to perform day-to-day responsibilities.
• Speaks, reads and writes Japanese language.