Customer Support E-commerce Operations

This is an in-office role, in Vasai West 401202

Base LPA : 1.8 to 2.5 Lakhs PA

9 Figures Club Pvt. Ltd is a dynamic company that builds profitable e-commerce brands and offers top-notch advertising solutions through their agency, Adex. 



Responsibilities :

• Excellent customer service etiquette which includes handling complaints, inquiries or other online product related issues.

• Should be productive, efficient and good at resolving matters at hand.

• Should be good at researching product details to answer questions about product shipping, any returns or exchanges.

• Proactively provide information regarding pricing, availability, delivery options and order status including handling billing issues, return policies.

• Providing customer support via email, phone, or social media channels.

• Creating, maintaining and updating customer accounts as required.

• Strong communication skills, the ability to understand customers needs and adhere accordingly.

• Stay up-to-date on company policies and industry trends.

Required skills and Qualification :

• High school Diploma or equivalent degree.

• Strong verbal and written communication skills.( Fluent in English and Hindi )

• Strong time management skills and ability to actively listen.

• Ability to handle stressful situations with ease in a calm and professional manner.

• Proficient in Microsoft Office, Excel.

• Proven Experience in ecommerce customer support.

Experience : Freshers and Experienced individuals can apply. Females, preferred.

Work Timings and Leave Policy

• Monday to Saturday, daily 9 hours of working (10am - 7pm)

• Office Location: Vasai West, 401202

• Post probation 24 Paid leaves are allowed a year, which includes a compulsory 4-day block leave for self-care.