IT Support/Desktop Support

Full Job Description

BGC Partners

Headquartered in London and New York, BGC Partners (NASDAQ: BGCP) is a leading global brokerage firm providing integrated voice and electronic services to wholesale market participants. We offer a full range of brokerage services across fixed income, rates, foreign exchange, equity derivatives, credit derivatives, futures and structured product markets.

Key responsibilities:

• Provide IT support to all users in Singapore
• Provide support through phone/email/service tickets to the users on desktop and voice issues
• Install, test, and troubleshoot dealer board and audio/video telephony hardware
• Perform morning system checks to ensure the systems are up-to-standard
• Install, upgrade, support, and troubleshoot Windows operating systems, computer hardware (and any other authorized peripheral equipment) and authorized software applications
• Perform general preventative maintenance
• Assist facility matters whenever and wherever necessary
• Raise, update and close all support tickets regularly and promptly
• Participate and implement in global projects
• Communicate with team members regarding issues, procedures, and documentations

Key requirements:

• 5+ years of IT Support / Desktop Support experience
• In depth knowledge of Windows desktop technologies
• In depth knowledge of desktop and laptop hardware
• Intermediate knowledge of TCP/IP, DNS and Internetworking Technology
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Knowledge of Voice & Communications and A/V Conferencing technologies
• Knowledge of common Market Data applications and services
• Fast learning and able to work independently as well as in a team
• Good verbal and written communication skills
• Able to operate with minimal supervision and maintain professional attitude under stress