APAC Business Manager Specialty

 The successful candidate will set the strategic direction in the following areas:


1. Channel Partner Support support and optimize the frontline inbound B2B escalation team who assist 9000+ Authorised Service providers, Retail Stores and Contact Centres in solving repair related administrative issues.


2. Customer Relations Support- support and optimise the frontline inbound Consumer team who assist end consumers directly and Contact Centre advisors resolve complex repair-related queries.


3. Regional back office support of many thousands of support transactions (financial, inventory movement, order processing, etc,) across many internal systems.


Responsibilities are centered on leading through a team of Regional senior managers based in Singapore and Shanghai.


Build collaborative relationships regional peers in the United States, and Ireland to maintain regional consistency and drive the best practise standards around the world.


Focus on key performance indicators to improve efficiency while reducing operational costs. Lead the business through metrics and identify where and how to focus team efforts to mitigate exceptions.


Provide regular operational reporting on success indicators; develop and execute against action plans to address areas of concern, while comfortably briefing executive management on the status and health of the business.


Develop scorecards based on solid metrics for key partners to ensure each organisation understands the critical cross functional interdependencies and educate key leaders within each organisation to minimise critical issues.


Attract, develop and lead a team of Senior Managers who have regional and global responsibilities; understand the complexities of realising operational excellence when leading through both direct and indirect reports.


Review headcount forecasts and plans to meet growth. Develop and implement action plans to address variances.


Maintain overall responsibility for organisational planning, staffing, budgeting and managing expenses.


Support the team in anticipating and adjusting for problems and roadblocks and establishing effective dialogue with key partners on work and results.


Education & Experience

BA/BS degree plus 2 years or MA/MS/MBA plus 2 years experience, or equivalent.


Additional Requirements

+2 years of operations experience in running a very fast-paced world-wide service organisation, with in-depth knowledge of Supply-Chain operations


- Proven success managing teams with global responsibility and programs with global impact. Proven track record to leading an experienced, high performing team across multiple regions


- Solid mathematical and analytical skills is preferred


- Able to understand the complexities and cultural nuances of doing business in Japan, Asia/ Pacific, EMEA, and the Americas



We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.