Customer Service Officer

The role also requires relaying constant feedback from the customers to the appropriate teams to enhance the overall customer experience. This, in turn, encourages a good teamwork spirit to maintain a positive and harmonious working environment in line with the companys culture.

Customer service officers are expected to be self-motivated and able to maintain a positive attitude to provide excellent customer care and convert them into advocates for the brand in the long run.

Consequently, various high-level skills relevant to the role will be acquired, which can open up more opportunities in the future.

Overview

Maintain a positive and never-say-die attitude to promote or maintain a healthy culture across the team

Work with customers in answering their queries and provide them the necessary support.

Liaise with internal and external partners to ensure that customer requests and/or transactions are fulfilled within an acceptable timeline.

Maintain a high quality service standard that falls in line with the companys customer experience strategy

Data Entry and Management

Reputation Monitoring

Social Media Moderation

Internal and External Liaison

Customer Support

Tech Support

Conflict Management

Good communication skill with both english and mandarin.

Benefits:

GY differential pay.

Holiday differential pay.

Incentives

Annual Bonus

Paid leaves (Annual, Medical and Birthday)

Free Prism+ monitor after 6months

Salary increase after 3 and 6 months! (Depending on performance)

Freelancing job, hence, a permanent work from home set up.

Great work culture!