Clerk Specialist

Job Description

Is helping others a passion of yours? At Child Support, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children. This includes establishing, enforcing and monitoring child and medical support orders, as well as processing support payments. We also offer programs across the state to increase and enhance the involvement of parents with their children. We assist with resources for employment to help paying parents find work, offer programs to facilitate access and visitation, and partner with several programs to facilitate parenting programs.

We Provide a Growing, Diverse, And Team-focused Environment

• Office located in the shopping district of Ankeny (including Target, Kohls, Home Depot)
• Within walking distance/quick driving of multiple restaurant options
• Free parking adjacent to the building
• Fitness centers within walking distance, sidewalks for easy access

The State of Iowa offers a comprehensive package of pay, benefits, paid time off and workplace opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Below are some of the benefits the State of Iowa offers:

• Hours 8-4:30, Monday Friday
• Health, Dental and Vision Insurance Package
• IPERS Retirement package and option for deferred compensation
• Flexible Spending Accounts (medical and dependent care)
• Life Insurance
• Employee Assistance Programs
• Employee Discount Programs
• Vacation
• Sick Leave (with no cap on hours that can carry over)

This position is located within the Des Moines Regional Child Support Program and performs administrative office duties and casework activities as a member of an office team for parents in need of paternity, medical and support establishment, modification of an existing order, enforcement and monitoring of support orders. We are looking for someone who is respectful, positive, and a quick learner who has a passion for serving and supporting families through the life of their order.

The person will work with customers who may be reluctant to establish, modify or pay child support orders. Requires strong customer service skills and the ability to communicate with a variety of community partners including human service agencies, attorneys, clerks of court, county sheriffs, employers, corrections, and other related entities to achieve the goals of the Child Support Program. Provides information and responds to questions with case parties.

Responsibilities include performing specialized technical, clerical, and support work to assist in the implementation of local program goals and objectives for achieving statewide success for the Child Support Program. Assist with establishment and specialized enforcement tasks as well as location activities utilizing the internet, databases and various automated systems.

This position requires a person who can read and comprehend complex instructions including federal, state and local laws, policy and procedures applicable to the Child Support Program and apply it to child support casework.

This position requires a highly motivated, organized individual with excellent written and verbal communication skills, and the ability to:

• Manage assigned case work and demonstrate critical thinking skills required to complete tasks independently.
• Read and comprehend complex instructions including federal, state and local laws, policy and procedures applicable to the Child Support Program and apply it to child support casework.
• Produce work that requires extreme accuracy.
• Prioritize tasks and time to meet established performance goals and critical deadlines.
• Interact with employees and customers in a manner that is consistent with quality customer service delivery.
• Resolve problems/issues by using good listening and positive conflict resolution skills.
• Adjust and adapt to work pressures, change or difficult situations impacting people or groups without unusual stress reactions.
• Work productively in a team environment. The ability to manage group processes; encourages and facilitates cooperation, pride, trust and group identity, fosters commitment and team spirit; works with others to achieve goals.
• Accurately enter, retrieve, file, generate and correct case folders and/or information from ICAR and various data base systems.
• Accurately sort and scan physical mail; index and retrieve electronic mail from Electronic Mail System.
• Navigate efficiently in a Windows environment.
• Proficient in Microsoft Office: Word, Excel, Outlook; and the ability to learn and use other personal computer programs, as necessary.
• Perform mathematical calculations needed to accurately reflect support obligations.
• Comprehend and adhere to the confidentiality provisions stated in the Code of Iowa.
• Maintain high attendance as excessive absenteeism negatively impacts the Child Support Program.
• Write clear, concise, and accurate letters that are grammatically correct.
• Travel occasionally when work is required outside of the office.

This position requires the completion and successful passing of a criminal and IRS background check, including fingerprinting.

Applicants are strongly encouraged to fully complete ALL employment and education fields within the online application. The application is the primary record for determining your eligibility for employment. Do not use SEE RESUME in the application fields. We encourage you to attach a resume and cover letter to provide information in a different format, but your resume should never include information that is not contained in the application fields. Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Minimum Qualification Requirements

Experience equal to three years of full-time clerical or closely related work;

OR

an equivalent combination of education and experience, substituting graduation from high school, G.E.D. equivalency or satisfactory completion of a recognized correspondence or formal job-related training course at the high school or equivalent level such as that offered by WIN, OEO, CEP, CIVEC or similar programs, for one year only of the required experience;

OR

an equivalent combination of education and experience, substituting nine months or thirty semester hours coursework in an accredited business school, college or university for each year of the required experience;

OR

certification from the State of Iowa Administrative Assistant Certificate Program will substitute for six months of the required experience;

OR

employees with current continuous experience in the state executive branch that includes the equivalent of eighteen months of full time experience as a resident treatment worker or ClerkAdvanced.

For additional information, please click on this link to view the job description.