Contact Center Representative

Malacca, Malacca, Malaysia

Job Openings Contact Center Representative

Job Responsibility

To be responsible and dedicated to all incoming telephone enquiries / emails from customers, problem and complaints relating to the Company or the Company's client products and services, with the objective of resolving issue as timely, providing first excellent contact resolution.
To meet/ exceed productivity and quality standards (E.g: email response time, quality call monitoring and customer satisfaction monitors).
Respond to telephone and email enquiries professionally, in compliance with all internal policies, compliances at all times.
Research required information using available resources, P400, and follow through in a timely manner.
To escalate any queries or unsolved or priority issues that cannot be completed with the agreed procedure.
All required information is obtained from customer verified and entered accurately into the appropriate systems.
To undertake any administration tasks delegated by the Team Leader Manager, client or the company's manager, during low volume.

Job Requirements

Candidate should be Malaysians citizens.
Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in All Business Field
Preferably at least 1 year of related working experience.
Preferably Executive specializing in Customer Service or equivalent.
Good communication skills in English, Mandarin , Bahasa Malaysia language

Job Benifits

Or refer someone