Service Coordinator

About the Role

The Service Coordinator will report to the Service Manager and provide strong administrative support to the Service department.

Responsibilities

• Provide prompt responses to customers enquiries and service calls for log-in of breakdown calls.
• Allocate service jobs to respective Service Technicians, e.g., job opening and closure, arrangement of spare parts and equipment for Field Technicians
• Liaise with suppliers for battery job arrangement
• Liaise with customers for appropriate entry clearances
• Issue picking lists for Service Technicians for their orders of spare parts
• Issue spare parts requisition documents for parts orders
• Allocate service vans and update meter readings in AS400 system
• Update personal information and status of Service Technicians in AS400 system
• Update customers truck orders and ownership information in AS400 system
• Update booklets and service job cards
• Process factory cards and invoices for customers
• Assist to renew customers contracts and ensure proper documentation
• Preparation of daily Dashboard and daily job reports
• Process cost of sales and warranty job cards for retail and rental customers
• Process dispatch advice (POS)
• Coordinate safety courses for Service Technicians per customers requirements

Requirements

• Diploma in any field with at least 2-3 years of relevant work experience
• Service-oriented with good communication and interpersonal skills
• Proficient in Microsoft Office, particularly in Word and Excel
• Experienced in using AS400 would be advantageous
• Meticulous and able to multi-task effectively