Learning and Development Manager

Responsibilities and Duties

• Setting goals for the team, developing and implementing learning strategies and programs aligned with the business needs and priorities.
• Create training plans to ensure the store operations team has the required competencies to excel in their roles.
• Design e-learning courses and review and revise the course materials to ensure they align with operating processes, procedures, and systems.
• Manage the digital library to ensure that the courses are up to date.
• Manage the Workday Learning Management System, ensuring that the learning experience for the partners is smoothly executed.
• Develop strategic and operational plans for the learning & development work group, managing execution and measuring results.
• Supports the implementation of company programs to ensure the success of the Company
• Prepares, communicates, and educates client groups and teams on changes in policies and practices within the organization
• Consults with stakeholders on training and development implications of potential business decisions
• Oversees training budget and negotiates contracts with training providers
• Identifies and communicates key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
• Providing partners with coaching, feedback, and developmental opportunities and building effective functional teams
• Works with respective functional leaders to challenge and inspire partners to achieve business results
• Ensures partners adhere to legal and operational compliance requirements.

Knowledge, Skills, and Abilities

• Excellent platform, verbal and written communication skills
• Ability to establish and execute business plans
• Ability to set priorities, meet deadlines and manage multiple projects in a fast-paced, changing environment
• Ability to make recommendations on changes in approach, concepts, and the design of solutions as a member of a team
• Ability to work within large collaborative organizations
• Knowledge of company operations, policies, and procedures
• Ability to seek and leverage external resources within and beyond Starbucks
• Ability to coach and mentor others
• Ability to manage performance
• Ability to design a digital learning course
• Experience using Articulate Storyline 360 and Workday LMS