Executive, Customer Care

REQUIREMENTS & SKILLS

• Respond to customer queries promptly and professionally
• Communicate solutions and information to merchants and consumers effectively
• Route escalations to the appropriate channels
• Engage in training and development initiatives to improve technical and soft skills
• Will be required to work shift
• 5 days a week including weekends
• Shift Time:
• First Start Shift: 9am
• Last End Shift: 10pm
• Customer Service experience
• Logistics Background (Air and Road)
• E-commerce and start up experience will be an added advantage
• Experience with E-mail, Chat and Social Media

BENEFITS

• Hot desks & Flexi-hours - Collaborative & team-oriented atmosphere, work with your team or on your own. We are a flexible and agile bunch so you can do your best work at your convenience.
• Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista as long as it's not a birthday suit!
• Vacation and time away - Sometimes you need to recharge and come back energized! Thats why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
• Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!