Assistant Manager, Service Operations Support

Key Responsibilities:

• Commercial activities (70%):
  • Work with cross functional teams to enhance service business collections
  • Improve collection days for the service and repair business by creating process efficiencies to drive timely billing and collections growth
  • Coordinate with customers, service sales, service operations and finance teams to resolve any customer disputes
• Planning activities (20%):
  • Build annual operating plan and monthly forecast for the service business and analyze actual performance against the estimates
  • Work on continuous improvement initiatives to drive process automation initiatives for Annual Operating Plan, and forecast processes
  • Measure forecasting effectiveness across product line, offerings, and margin analytics
• Reporting (10%)
  • Develop the Management Operating System (MOS) associated with measuring and driving accountability for key performance metrics
  • Support Service Director for various data analytics requirements

Key Requirements:

• Bachelors Degree in Finance, Accounting, or Economics
• 8+ years business experience
• Commercial/Operational Finance experience of a region or business
• Excellent excel/ IT skills including experience with dashboards/ automation etc (mandatory)
• Experience in driving results through influencing the cross functional organization, identifying organizational weaknesses and opportunities, and driving action
• Lean operating experience time in a manufacturing or services business