Customer Business Executive

Responsibilities

• Communicate with customers on all aspects of orders, such as delivery commitments, pricing and engines status
• Develop innovative overall support packages for commercial issues encountered by customers
• Ensure payment for completed work is in line with contractual obligation
• Resolution of invoice queries in line with agreed business objectives
• Represent customers in internal meetings to ensure customers requests and concerns are duly addressed
• Conduct periodic business reviews with customers
• Administer warranty claims on behalf of customers
• Manage ad-hoc requests from customers, including organizing line support and parts trading
• Accountable for production of customers cost estimates, accuracy and timeliness of all invoices
• Work closely with various internal and external stakeholders to identify cost saving opportunities
• Driving / supporting the identification of activities, measures and projects that are required in the wider business to support continuous improvement
• Ensure that Customer Business Excellence is delivered throughout the business
  

Requirement

• Min Degree, preferably in Engineering with 2 years aerospace business experience
• Excellent team member, proactive in managing issues and possess sense of responsibility and ownership in his/her work and results
• Ability to build relationships both internally and externally
• Proficient in MS Office applications & Office 365 platforms, experience in SAP will be advantageous
• Excellent interpersonal and communication skills
• Able to work independently in a fast-paced environment
• Multi-tasking, highly motivated with strong drive to succeed and exhibit a high level of integrity