Call Centre Agent

• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers feedback and identify problem trends for improvement actions

Job Types: Contract, Fresh graduate
Contract length: 12 months

Salary: Up to $3,800.00 per month

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)