IT Help Desk

Job Highlights

• 5 days work week (Mondays to Fridays)
• Working hours (8.30am to 5.30pm)
• Walking distance to MRT
• Easy access to public transport
• Remuneration package: Basic salary + Variable Bonus
• Salary will be commensurate with experience and ability to perform
  

Job Responsibilities

• Setting up hardware including installation
• Configure software and drivers
• Provide 1st/2nd level remote/onsite support for IT technical request
• Maintain and repair technological equipment (e.g. routers) or peripheral devices
• Install well-functioning LAN/WAN and other networks
• Provide daily technical support for Windows servers
• Perform regular upgrades to ensure systems remain updated
• Troubleshoot system failures or bugs and provide solutions to restore functionality
• Keep records of repairs and fixes for future reference
• Willing to travel between customers site.
  

Job Requirements

• Candidate must possess either Diploma/ Degree in IT or equivalent
  
• Preferably with a minimum of 1-2 years experience in relevant role.
• Experience and knowledgeable on MS office, Win XP, Win 7, POS Systems, etc.
• Experience with the concepts of basic LAN/WAN networking infrastructure
• May require to work after office hours occasionally
• Good communication and inter-personal skills.
• Excellent knowledge of Customer Service best practice.