Case Manager

Service Coordinator

Come join our awesome team as a Service Coordinator at Vista de la Montana in Phoenix, Arizona!

Vista de la Montana is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization.

Service Coordinator Job Highlights

• 403(b) Retirement Plan;
• Career scholarships;
• Quality training, continuing career education and leadership programs;
• Medical, Dental and Vision Insurance
• Paid Time Off (Vacation, Holiday & Sick Days)
• Part Time (32 hrs/week)

About The Job

The Service Coordinator provides general case management (including intake) and referral services to all residents needing such assistance. Formal case management (i.e., evaluation of health, psychological and social needs, development of an individually tailored case plan for services and periodic reassessment of residents situation and needs) for a resident is needed when such service is not available through the general community

Job Requirements

Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Bachelors Degree
• At least two years of experience conducting supportive service needs assessments and using such assessments to identify and locate specific services that address individual residents needs.
• Demonstrated working knowledge of services available in the community, with particular knowledge of services that are provided for the population living in the facility
• Training in the aging process, elder services, disabled services, drug and alcohol abuse and mental health issues
• Awareness of eligibility for and procedures of federal and state entitlement programs
• Awareness of legal liability issues related to providing service coordination
• Good communication, writing, problem solving, and organizational skills
• Experience building relationships with local service providers, community institutions, and local government agencies
• Experience working with older adults in a direct service capacity
• Ability to establish trust, listen, and assist residents in defining their problems, while identifying possible solutions and resources and helping residents decide the best course of action
• Cultural competency in working with individuals from different ethnic and racial backgrounds, including working with non-English speaking adults
• Pass background screening (drug, employment history and criminal)

Preferred Skills

• Bachelors Degree Concentration in Social Work, Gerontology, Psychology, Sociology, Counseling, Public Health, or Therapeutic Recreation preferred
• Basic computer proficiency, including ability to maintain data in an electronic databased, communicate via, email, use the internet, and operate word processing software to create program materials
• Knowledge of the eligibility requirements for applicable federal and state entitlement programs
• Knowledge of the process of referring individuals to the services that they require, as well as the ability to build relationships with said service providers and provider agencies.
• Knowledge of life-cycle issues of older adults and families, as well as the physical and mental impairments common to the aging process
• Demonstrated ability to advocate, organize, problem‐solve, and achieve results for older adults and people with disabilities.

Essentials

• Help to coordinate the provision of supportive services to help all residents continue to age in place and delay or avoid the need for higher levels of care
• Routinely assess service needs in response to changing circumstances, i.e., Consulting with residents returning from the hospital/rehabilitation to determine the need for additional support
• Conduct assessments for all residents participating in the program at a minimum of annually, and complete a health and wellness assessment that gathers information about the resident's physical, mental, functional and social status.
• Develop an individual health aging plan/service plan to address identified interests and needs. Plans are guided by information from the individual assessments, summary reports of aggregated needs pull from the database system, and personal observations
• Establishes links with agencies and service providers in the community; shops around to determine/develop the best deals in individualized, flexible, and creative services for the involved resident(s)
• Refers and links the residents to service providers in the general community, including, but not limited to, case management, personal assistance, homemaker, home delivered meals, transportation, counseling, occasional visiting nurse, preventive health screening/wellness, and legal advocacy
• Documents contact with residents, providers, and families
• Maintains individual files on residents
• Completes reports, with copies given to the supervisor, quality assurance administrator, and the property manager in an accurate and timely manner
• Pursues avenues for additional services through private, local, state, and federal sources.

Our 2022 Great Place to Work survey results found that 87% of employees said their work has a special meaning: this is not just a job.

Take pride in helping others, and join us today!

At VOANS, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.