Customer Service Executive

Job Responsibilities:

• To process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail.
• To escalate issue to appropriate specialist when needed via CRM.
• To update clients on their request status accordingly.
• To constantly verify documents submitted by clients within specific regions on an hourly basis.
• To prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
• To understand the Company's business functions & roles by attending company seminars and meeting the required assessment target.
• To achieve quarterly KPI targets set by CS Manager.
• To perform other ad hoc tasks assigned by the manager.
• Prepare activities utilizing available tools, reports, action items and business insights to enable a productive sales activity.
• Establish, develop and maintain business relationships with current and prospective customers to generate new business for company' products/services.
• Developing a professional and trusting relationship with an active portfolio of clients and introducing brokers keeping them up-to-date with company' developments to ensure they receive the highest level of service.
• Research sources for developing prospects and for information to determine customers' potential.
• Discuss with customers, heeding to customers' needs and concerns to offer the best solutions/alternatives to customers.

Job Requirements:

• Fluent communication and presentation skills in English, Mandarin, Hindi, Portuguese, Japanese and Spanish in both verbal and written.
• Minimum 1 year working experience in sales / customer service.
• Candidate do have experience working in Finance/Insurance/Real-Estate industry are added advantage.
• Able to work under 24/7 rotational shift.
• Able to start immediately or within short notice is an advantage.
• Well-versed in Microsoft Office tools (Excel, Words, PowerPoint, Teams).
• Strong client-facing and communication skills.
• Ability to multi-task, prioritise and manage time effectively.
• Customer orientated and ability to adapt/respond to different types of characters.
• Sales-driven and motivated personality to achieve KPIs on a weekly / monthly/quarterly basis.
• Strong fundamental knowledge in capital market or financial services.
• Candidate must possess at least Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management or equivalent.
• Self-motivated and passionate about improving customer experience.
• Few headcount are available for this position.