Customer Support Executive (Moderator)

Description

Position: Customer Support Executive (Moderator)

The ideal candidate will be responsible on providing email and telephone support to customers, moderation of online ads and provide any additional duties regarding private advertisers as needed

RESPONSIBILITIES
- Use the moderation tool, to check all incoming private advertisements for fraud and simple edits.
- Using the moderation tool, to check all leads for fraud and duplications, etc.
- Using the moderation tool, check all Commercial advertisements for contact information and mask them.
- Make validation calls to customers when necessary.
- Make outbound calls as rostered to attract new customers.
- Monitor SMS and Email verification queues and action as needed.
- Respond to VM (Voice mail) messages.
- Action reporting lists if required.

QUALIFICATIONS
- Career Level: Junior Executive.
- Diploma, -Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree.
- Years of Experience: 1 year
- Fresh graduates are also welcome to apply.
- Full-time position.

REQUIREMENTS
- Have a decent internet connection preferably a WIFI/LAN connection.
- Speak and write fluent English, Friendly, hardworking, honest, Love speaking on the phone.
- Have a decent internet connection preferably a WIFI/LAN connection.
- Great working attitude.
- Honest and reliable.
- Excellent customer support skills
- Fast learner and be flexible within the guidelines.

BENEFITS
- Medical benefits.
- Health Insurance Coverage.
- 5 days work.
- Yearly return flight to KL for company events.
- Annual Party.
- Birthday Leave.
- Team support and training provided.
- Growth Opportunity
- Positive environment
- Mental health claim