CUSTOMER SERVICE EXECUTIVE

Job Description

• Providing complete information about the product to the customer.
• Solving all product or service-related issues of the customers.
• Giving the right pitch to the potential customers, so they end up buying the product or availing the services.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly
• Providing the best possible solution to the queries of the customers

Job Requirements:

• Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
• Ability to read, write and converse fluently in English and Bahasa Malaysia.
• Able to work rotational shifts including night shift (if and when required), weekends, and public holidays.
• Possess outstanding customer service skills, customer-focused, with a desire to resolve each customer's issue.
• Strong interpersonal skills and ability to manage difficult customer situations.
• Possess a good working attitude, self-motivated, good communication skills, teamwork, and ability to interact with various people at the work location.
• Punctual and disciplined.
• Basic computer skills in Windows environment and Microsoft Office applications including MS Outlook, Word, and Excel.