Executive, Account Management

Key Performance Indicators:

Financial

• 100% client retention and renewal of all assigned clients
• Upsell/ Cross-sell and secure business referrals from new & existing clients
• Grow Gross Profit, EBITDA & Net Profit of assigned portfolio

Service

• Support the Manager, Account Manager to establish and continuously enhance key relationships with assigned clients
• Resolve issues to achieve customer satisfaction
• Act as single point of contact for all client issues (Private Banking Experience)

Value Creation

• Quarterly/ 6-monthly review meetings with clients
• Demonstrate our ability to provide Service Quality, Clinical Quality and Financial Quality
• Showcase and highlight the value created for the client in terms of
• Claims savings (Overall and Utilisation per member per year)
• Service Level Agreements (SLA)
• Value added services (Chronic Disease Management Program, Benefits enhancements, Onsite Health Screening etc)

Key Roles and Responsibilities:

• Continuously review current processes, identifying and implementing necessary enhancements and innovation;
• Ensure consistency in all internal control practices and procedures;
• Oversee performance monitoring and quality control of service delivery, ensuring that it meets client requirements and SLAs and meets all compliance and other requirements;
• Communicate regularly with other managers of the Company, ensuring that they are fully informed of the client requirements and SLAs;
• Oversee and manage external annual as well as periodic internal audits to ensure compliance to accounting practices and guidelines;
• Responsible for the day-to-day running of the assigned clients;
• Maintain continuous improvement plan

Employee Specification

Key Skills:

• Relevant working experience in a servicing role in corporate healthcare industry
• Experience in understanding how the corporate healthcare industry in Singapore works
• Experience in medical claims handling and customer service, with particular emphasis placed on technical compliance, cost containment & service excellence
• Commitment to quality programs and data-driven program evaluation
• Strong written and verbal communication skills in English; a persuasive and passionate communicator with excellent public speaking skills
• Possess good people management & influencing skills
• Able to work under pressure and meet tight deadlines.

Qualifications:

Education: Minimum diploma educated

• Experience: Preferably with experience in corporate healthcare industry and/or managing claims, insurance specific functions is preferred.
• Experience: Preferably with minimum 1-2 years Client Servicing experience in insurance broking, banking industry is favourable.