IT Service Desk

Requirements:

• Degree or Diploma holder, fresh graduate are welcome
• Must be proficient in writing, reading and speaking Korean language
• Preferable experience in supporting IT hardware, IT Equipment Refresh, new application rollout support, printers, scanners, displays, retail store level software support, etc.
• Technical proficiency with MS operating systems and MS suites, desktop and mobile applications
• HW/SW troubleshooting skills preferably in retail store POS (Point of Sale) systems
• Network connectivity, dial up and wireless systems troubleshooting skills
• Work experience with Global clients (preferred)
• Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
• Willing to work in a 24x7 environment
• Understanding Contact/call center metrics
• Customer-service oriented with a problem-solving attitude
  
  

Job Descriptions:

• Handle L1/L1.5 calls originating from customers and client
• Handle calls related to password resets, under access provisioning, release of HW/SW, network and wireless connectivity, general IT (including POS systems, printers, scanners, displays) troubleshooting, etc.
• Create & Update Knowledge Document
• Work with L2 team on improving L1/L1.5 Resolution
• Perform approved L2 troubleshooting steps