Key Account Manager

Key Responsibilities

The Key Account Manager will be a key contact point for End to End process and services including, internal & External function. Internal function includes channel operation, Marketing, operation, Customer service, and Technology functions to manage a Commerce service to brand and improve the customer experience. Developing relationship with marketplace and new channel is also key part to drive clients sales coverage and growth. Managing brand and channel portfolio to deliver growth to clients.

The ideal candidate would have key skills as fast learner, high interpersonal skill, logical thinking, problem solving, high responsibility, prioritizing and initiative thinking. The role will require a combination of financial, business development and account management skills.

Job Description

Performance Management

• Manage overall account profitability via P&L management
• Ensure all clients and channels are successfully on-boarded on time and deliver KPI on track
• Manage to maximize GMV with day-to-day collaboration with client and channels
• Customer budget management and P&L execution including reimbursement to deliver agreed GMV, Take Rate, and Profit
• Ensuring optimal product presentation and visibility on online channels
• Leading all initiatives Across different services
• Coordinating with internal cross function and external parties
• Establish and monitor progress against key performance indicators.

Partner Service

• Responsible for client relationship and retain client satisfaction
• Serve as the face of a Commerce and primary point of contact for client executives and key stakeholders at each assigned account
• Advising clients on how to increase online sales through merchandising, promotion planning and onsite marketing activities
• Managing fast - growing e - commerce sales of large brand owners through their own web store or other online channels and initiative channel
• Ensuring that regular reviews are carried out with customers, to ensure that their needs are being met and that excellent customer service is achieved and, developing future improvements/services for the customers.
• Ensure operational performance on all areas
• Identifies and anticipates additional opportunities for enhancements, improvements or new services with existing clients
• Inventory management including forecast, ordering and DOH controlling
• Works with other departments to ensure that everything is ready for go-live: warehouse, call center, web dev etc; Ensures that no processes or set up have been overlooked
• Present analysis and recommendations to key stakeholders both client-side and internally