OFFICE SERVICES CLERK

Introduction

The Department of Labor, Division of Workforce Development and Adult Learning (DWDAL) is accepting applications from qualified candidates for Office Service Clerk within the Office of Workforce Development (OWD).

Please be advised that frequent travel may be required and a State vehicle may not always be available. Reimbursement for use of personal vehicle will apply according to the State travel policy .

GRADE

ASTD8

LOCATION OF POSITION

Anne Arundel County

1306 Concourse Drive Suite 340

Linthicum Heights, MD 21090

Montgomery County

11510 Georgia Avenue, 3rd Floor

Wheaton, MD 20902

Main Purpose of Job

The primary purpose of these positions is to provide administrative duties in support of the Maryland Department of Labors Professional Outplacement Assistance Center(POAC) and the American Job Center(AJC). These duties would include, but are not limited to: answering/directing phone calls and emails, responding to voicemails, compiling monthly statistical reports, filing, photocopying, posting data into the Maryland Workforce Exchange, and providing general administrative support.

POSITION DUTIES

Provide clerical support to the POAC/ AJC staff by typing correspondence, reports, schedules and other materials.

Determine eligibility and schedule customers for Jumpstart. Use email and telephone to correspond with customers regarding upcoming seminars/webinars.

Enter, retrieve and update information using the Maryland Workforce Exchange (MWE) this information includes, but is not limited to, entering services for workshop completers.

Update Wagner-Peyser applications in the MWE. Maintain a list of any individuals who have not registered in MWE so that they may not attend any more sessions until they are registered.

Copy training materials to ensure that the trainer has appropriate handouts for sessions.

Enter all FMIS requests, required by the office. Enter all staff timesheets into the FARS system.

Maintain routine statistical and numerical records keep track of and order office supplies through FMIS.

Maintain files and documents on various office activities and programs, including customer files.

Prepare and organize training room prior to and after seminars; arrange chairs and tables after use.

Prepare materials needed by staff to take to job fairs and outside events.

Answer telephone calls and respond to all voicemail in order to interview and screen callers and provide routine information about services.

Schedule customers for all sessions.

Minimum Qualifications

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience performing clerical duties.

Notes

• Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.
• Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.
• Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the requires experience.
• Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.
  

Selective Qualifications

Six (6) months clerical experience

Desired Or Preferred Qualifications

Knowledge of the Maryland Workforce Exchange

Experience working in an professional office environment

Experience working with Google Apps, Microsoft Office Suite Software packages

Excellent oral and written communication skills.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

Special Requirements

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment. *Resumes are not acceptable and not considered in the selection process*

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

• Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.
  

Benefits

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

State Of Maryland Benefits

FURTHER INSTRUCTIONS

Online application process is strongly preferred. However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

Completed applications, required documentation, and any required addendum may be mailed to:

Department of Labor Office of Human Resources

Attention: 22-001376-0163/ Linnea Maker

1100 N. Eutaw Street, Rm. 100

Baltimore, MD 21201

Linnea.Maker2@maryland.gov

The MD State Application Form can be found online. If you have any questions about this recruitment, please contact the Maryland Department of Labor at 410-230-6300.

Maryland Department of Labor is an equal opportunity employer. It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status