Customer Support Executive (Moderator)

RESPONSIBILITIES

• Use the moderation tool, to check all incoming private advertisements for fraud and simple edits.
• Using the moderation tool, to check all leads for fraud and duplications, etc.
• Using the moderation tool, check all Commercial advertisements for contact information and mask them.
• Make validation calls to customers when necessary.
• Make outbound calls as rostered to attract new customers.
• Monitor SMS and Email verification queues and action as needed.
• Respond to VM (Voice mail) messages.
• Action reporting lists if required.

QUALIFICATIONS

• Career Level: Junior Executive.
• Diploma, -Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree.
• Years of Experience: 1 year
• Fresh graduates are also welcome to apply.
• Full-time position.
• Only Labuan Applicants

REQUIREMENTS

• Have a decent internet connection preferably a WIFI/LAN connection.
• Speak and write fluent English, Friendly, hardworking, honest, Love speaking on the phone.
• Have a decent internet connection preferably a WIFI/LAN connection.
• Great working attitude.
• Honest and reliable.
• Excellent customer support skills
• Fast learner and be flexible within the guidelines.

BENEFITS

• Medical benefits.
• Health Insurance Coverage.
• 5 days work.
• Yearly return flight to KL for company events.
• Annual Party.
• Birthday Leave.
• Team support and training provided.
• Growth Opportunity
• Positive environment
• Mental health claim