Customer Service Executive

DUTIES AND RESPONSIBILITY:

• To serve customers courteously and efficiently, ensuring that the highest standards of customer service are met all the time.
• Resolve customer issues quickly and efficiently through clear management of customer service calls and numerous administrative tasks.
• Processed large amounts of pending orders on specialized tools (SQL Accounting System) on a frequent basis and timely manner.
• Ensure payment made by the operator is already deposited into the companys bank account.
• Responsible to ensure refund request from licensees are prioritized accordingly and meet the time-frame policy set by Finance accordingly.
• To collaborate with Citylink Express to get the best rate for upcoming seasonal projects.
• Managed payment reconciliation by monthly and reporting to Finance Department.
• Responsible for verification on payment for courier services charge.
• Managed pre-order from licensees for new upcoming products from generating data from SQL until collection.
• Process order for medal, trophy and plaque including product details to meet the deadline.
• Closely works with the Procurement unit to ensure on-time delivery of products by the suppliers.
• Managing order custom made by collecting measurement data from operators before tailoring begins.
• Do administration tasks such as filing on a daily basis, managing petty cash merchandise and blast marketing material through whatsapp status.
• Undertake ad-hoc assignment and related duties when required.

Summary of role requirements:

• Looking for candidates available to work on weekdays
• 1 year of relevant work experience required for this role