Assistant Manager

Key Responsibilities

• Assume supervisory role to Rooms Division Executive and Senior Rooms Division Executive to ensure good customer services at all times.
• Be aware at all times as to the condition of the house, particularly relating to the number of rooms available and occupied and ensure this information is current and accurate.
• Observing and directing personnel when necessary on the following:
• Allocating and processing of guest rooms
• Meeting and escorting VIP guests
• Giving general information, assistance to guests
• Be well versed in operation of Galaxy/Lightspeed.
• Perform check in and check out functions in a friendly and professional manner for all guests, including the welcoming of VIPs, group and individual travellers. Escort guest to room for in room registration, if required.
• Perform cashiering functions according to Hotels Policy & Procedure and Front Office OJT. To ensure that all hotel credit polices are carried out.
• Conduct Room Inspections with particular emphasis on cleanliness and standard set up.
• Ensure that the guest registration, check out and mail services are handled efficiently, promptly and courteously in accordance with the Hotels policy & procedure
• Liaise regularly with Housekeeping Department regarding all special requests, full house situations and for general problem solving.
• Effectively handle all guest complaints with tact and diplomacy.
• Carry out site inspection of other hotel areas regularly
• Purchase stock/inventory according to purchasing procedures and specifications while handling and storing stock according to stock control procedures and keeping within the Budget/Outlook.
• Manage and maximize occupancy, revenue and average rate while maintaining high service standards via the upselling programs within the department.
• Conduct daily briefing, in absence of Duty Manger/AFOM/FOM to keep all associates informed Ensure that all associates comply with the grooming and uniform standards.