IT Officer

IT Responsibilities

• Provide on-site support to all offices in Singapore and serve as point of contact for all inbound service requests from users.
• On-site support for laptops/desktops exchange, applications, emails, printers and other hardware and networking related issues.
• Track all support with work logs on all cases, close or escalate to second level/vendors and follow up until the problems are solved.
• Reviewing and Renewal of Annual Service Agreement, Licenses etc..
• Liaise with Vendors and System providers to perform troubleshooting, rectification, and assistance in upgrading works on all systems installed in our offices.
• Ensure all endpoints are properly configured and secured with anti-virus protection and according to IT policies.
• Perform general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment. Housekeeping of server room and equipment Racks.
• Provided training to end-user as required.
• Implement and audit necessary controls and procedures to protect information according to IT policies.
• Familarise with HRIS system upgrading/maintenance
  

Administrative Responsibilities

• Raise IT requests for new employees.
• Source for products, evaluate, propose, install, implement, and maintain new or existing office hardware and software (e.g., laptops etc)
• Provide operation support to system and network administrator and vendors.
  

Job Requirements

• Candidate must possess at least a Diploma in Computer Science/Information Technology or equivalent.
• Troubleshooting skills on Intranet and Internet, TCP/IP, DHCP, Windows and Mac OS, windows security is a must.
• Willing to travel within Singapore and to perform administrative tasks e.g. audits, training.
• Must be able to handle all Administrative role when assigned.
• Able to work in the west area.