Call Center Officers

We are looking for Individuals who have a desire to help resolve issues over the Phone. Ability to "smile" thru the Phone is an important

Pr-requisite.

• Handle customer service hotline and provide excellence customer experience
• Provide quality customer service to customers over phone and/or email
• Co-ordinate with internal department/teammates and ensure closure of all customer service calls/emails.
• Resolve customer queries efficiently and escalate problems/issues promptly
• Other ad-hoc duties as assigned
  

Requirements

• Minimum O level
• Proficient in English and/or any Mother Tongue Dialect
• 1 to 2 years relevant experience in customer service or contact centre
• Customer-oriented with good interpersonal and communication skills
• Computer literate, proficient in MS Office (Excel, PowerPoint & Word)
• Ability to work independently with minimum supervision
• Ability to handle pressure and tight deadlines
• Able to start work immediately or within short notices will be preferred
• Able to work on weekends (as & when necessary)