Executive, Customer Care

Summary

We are looking for an Executive , Customer Care. This role will be based out of our office in RedQ, Sepang. The role reports to the Senior Manager of customer care for teleport.

You will fit perfectly if you enjoy a fast paced working environment are self motivated, enjoy experimentation and have high levels of curiosity and passion. Having an organized and structured way of delivering your thoughts with great attention to detail will make you stand out in this application!

Requirements & Skills

• Respond to customer queries promptly and professionally 
• Communicate solutions and information to merchants and consumers effectively
• Route escalations to the appropriate channels
• Engage in training and development initiatives to improve technical and soft skills
• Will be required to work shift 
• 5 days a week including weekends 
• Shift Time :
• First start shift: 9am 
• Last End shift:10pm
• Customer Service experience 
• Logistics Background 
• E-commerce and start up experience will be an added advantage 
• Experience with E-mail, chat and Social Media

Benefits

• Hot desks & Flexi-hours collaborative & team-oriented atmosphere, work with your team or on your own, We are flexible and agile bunch so you can do your best work at your convenience.
• Ditch the Suite & Tie-Be comfortable as you are, express your inner Fashionista .. as long as it's not a birthday suit!
• Vacation and time away - Sometimes you need to recharge and come back energized! That's why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
• Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!