Operation Support Assistant

Job Description

• Ensure strict adherence to our terms & conditions, policies & procedures in relation to updating information in our system

Ensures consistent quality of service for our customers/merchant and stakeholders through efficiency and quality standards while remaining compliant Perform various other duties as assigned such as obtain approval, prepare monthly comprehensive reports and others

Capacity Managements for multiple processes which involve case & email distribution, manual or bulk case upload in system on daily basis Attend team meetings and updates as required, maintaining prepared business schedules, plans and activities

• Developing and leveraging close relationships with business partners to enable successful delivery on operational goals

• Meet minimum requirement of KPIs assigned by the business

• Process requests in an accurate and timely manner, meeting agreed turn-around deadlines

• Identifies areas of enhancement/improvement with the operating procedures and workflow

• Managing inventory for stakeholders

Minimum Qualifications

• A customer centric, can-do attitude and proactive to serve our customers and stakeholders

• Strong working experience with Microsoft Word, Excel, and PowerPoint

• Excellent technical, analytical, research skills and attention to details

• Good English verbal & written communication skills is required

• Strong data entry skills, efficient in speed of entry with high accuracy

• Ability to work under pressure and agile towards change