Applications lead

Specific Qualifications & Level: 

Degree in a relevant subject or be able to demonstrate equivalent knowledge, skills, and proven experience of strategic development in the related service area ITIL v4 Qualification Agile Foundation certificate 

Specific Knowledge & Experience: 

• Knowledge & Expertise Experience of supporting and developing the Liquidlogic application. 
• Expert in an area of Social care- Adults, Childrens or Education. 
• Proven experience in collaborating with stakeholders to understand. business requirements and translating them into technical solutions. 
• An In depth knowledge of ITIL frameworks and best practices. 
• Strong expertise in maintaining the reliability, performance, and security of application systems. 
• Experience of managing escalations to external suppliers, monitoring responses; taking action and seeing issues through to resolution. 
• Proficiency of planning and managing system upgrades. 

Skills and Abilities 

• Highly organised with the ability to manage and prioritise a varied and complex workload where there are likely to be conflicting demands 
• Customer focused with strong communication and interpersonal skills, being able to impart technical information clearly and succinctly to a non-technical audience. 
• The ability to be proactive, think creatively and identify development opportunities 
• Strong team player who with a collaborative work style who can provide technical guidance and mentorship to other team members 
• Role Dimensions Represent the department as required at external meetings, user groups and forums 
• Supervise junior colleagues and external contractors where appropriate, ensuring that they understand their role, tasks, timescales and the quality of work required