Cleaner

Title: Facilities Cleaner

Primary purpose of role:

Required to provide a clean and safe environment, identify maintenance issues and open and close buildings where necessary. Working to a scheduled task list delivering cleaning provision to defined service standard, providing support across multiple sites in accordance with the resource plan and staff rota. It is expected that the post holder will be willing to show flexibility to cover alternative sites if it should be required.

Key accountabilities and key measures 

Role outcomes 

Buildings cleaned, secured and safe for occupants (90%) 

Identification and escalation of building defects through appropriate and defined channels (10%) 

Role measures 

Buildings cleaned in line with the Facilities Team service standards 

Buildings maintained to appropriate standards 

User satisfaction

Key activities 

Cleaning across multiple premises to defined British Institute of Cleaning Science (BICs) standards (80%) 

Opening and closing buildings as required by setting and switching off alarms (10%) 

Reporting and escalating building defects appropriately to enable resolution (5%) 

Respond to call outs when incidents occur (5%) 

Carry out other duties appropriate to the grade of the post

Essential qualifications/ knowledge 

Basic knowledge of cleaning techniques, COSHH in relation to use of machinery & equipment, working environment and chemicals 

Knowledge of working to defined outputs, targets and schedules 

Desirable qualifications/ knowledge 

Relevant Health & Safety or Facilities Management related qualification 

Understanding of working in a cleaning environment

Essential experience 

Experience of working flexibly outside of normal working hours 

Desirable experience 

Experience in a cleaning role 

Essential skills 

Good communication skills 

Ability to work across sites or buildings 

Ability to demonstrate an understanding of customer service standards