Employee Services Assistant

Main Purpose of Job

To provide effective and timely recruitment and selection support ensuring high

standards of customer service as part of the Employee Services Team.

Key responsibilities

1. Prepare recruitment data for processing in accordance with appropriate

procedures, regulations and standards and ensure safeguarding processes are

followed and flag up areas of concern

2. Update and maintain a suite of recruitment related standard letters and

guidance ensuring managers and People Management colleagues have access

to the most up to date versions

3. Support the recruitment process from job advertisement to appointment as

required

4. Monitor progress of recruitment and liaise with managers regarding interviews,

pre-employment checks and offers of employment and respond to queries from

job applicants, recruiting managers and colleagues and escalate as necessary

5. Provide support on the application and submission of disclosure/registration

documentation for the Disclosure and Barring Service (DBS) checks

6. Maintain and update relevant entries on both manual and electronic HR/Payroll

records ensuring the quality and integrity of employee data adheres to Data Protection and Carmarthenshire County Council standards

7. To be able to retrieve data to support an accurate and timely response to

enquiries and correspondence, with the ability to refer and brief Employee

Services Officers and the People Management team on more complex issues.

8. Assist with the review of processes and development of Standard Operating Procedures

9. To undertake a range of support activities as required by the role, developing

and maintaining excellent working relationships with managers and staff through

effective communication, timely advice, solutions and information

10.Any other duties within the People/Employee Services service commensurate with the level of the post

Essential Criteria
Qualifications, Vocational training and Professional Memberships
NVQ in Business Administration level 2 or above, or equivalent in a relevant subject area or
equivalent experience
Job Related Skills and Competencies
Ability to prioritise conflicting demands
Ability to produce timely and accurate work within often, tight deadlines
Ability to work using own initiative and with a minimum of supervision
Ability to analyse situations and information and provide written or verbal advice.
Knowledge
Excellent ICT skills
Understanding and commitment to the principles of customer care and application in the
workplace
Experience
Successful experience of working in roles/projects where attention to detail is paramount
Experience of researching and interrogation of systems to produce relevant data
Personal qualities
Ability to work in a busy environment and manage conflicting demands and prioritise
Flexible approach
Confident and diplomatic communication skills to deliver, sometimes unwelcome,
information and advice
Ability to respond positively to challenge and suggestions for improvement
Ability to maintain confidentiality and exercise discretion when responding to queries

Desirable Criteria
Knowledge of good practice in recruitment administration
Working knowledge and understanding of HR/Payroll systems together with national and
local terms and conditions of employment across all occupation types
Demonstrable knowledge and understanding of key HR/Payroll core functions
Demonstrable knowledge of HR processes and procedures