Business Support Administrator

Key Responsibilities 

1. Maintaining computerised and manual information systems including data input across a range of systems.. 

2. Undertaking general office support work including emailing, photocopying, filing, faxing, collating and dealing with routine correspondence. 

3. Taking accurate messages by telephone, face to face or email and passing on to appropriate person. 

4. Handling incoming and outgoing mail as required by the Business Support Centre 

5. Management of group email accounts as required by the Business Support Centre 

6. Processing of mail merge documents as required by the specific services within the Business Support Centre 

7. Operating office equipment (e.g. scanners, copiers, fax machines) and replenish paper, toner etc. as needed. 

8. To provide project support as required to Business Service Centre projects 

9. Assisting BSC teams as appropriate

10. Processing requests in accordance with Service Level Agreement timescales, for job application packs (arising from telephone calls, e-mail and RAD C3 downloads), preparing and despatching packs and keeping records on database. 

11. Accurately logging Equal Opportunities Monitoring information on the Recruitment database. 

12. Scanning and indexing of recruitment related documents into the Papertrail DMS System. Financial Services 

13. Preparation of documents for scanning into the ICC module of the BMS system Employee Services 

14. Scanning and indexing of a range of documents across Employee Services including the Pensions Administration System.

Key Accountabilities 

1. For the accuracy of work undertaken 

2. To ensure that the correct processes are followed 

3. Work efficiently and effectively to support operational services. 

4. To project a professional attitude at all times when dealing with customers and colleagues 

5. To maintain the security and integrity of all personal data, including bank account details, electronic and paper, held in line with data security principles

Person Specification

Education and Knowledge
1. Educated to GCSE level or equivalent
2. Good literacy and numeracy skills
3. Working knowledge of business processes
4. Good customer service skills

Experience
1. Experience of clerical/administrative procedures
2. Experience of using office equipment
3. Experience of working as part of a team

Personal skills and general competencies
1. Be able to contribute effectively as a member of a team
2. Be able to consistently achieve a high level of accuracy
3. Have the ability to work on own initative
4. Be able to verbally communicate effectively with staff at
all levels
5. Be able to follow agreed procedures and guidelines