Imaging Service Engineer

Role:

Maintains high‐quality medical imaging equipment for our customers, including systems applications, quality checks, calibration, operating system help, software assistance, technical support, and issue troubleshooting.

TECHNICAL SKILLS:

*Must have MR/CT experience. GE preferred but will consider candidates with Philips or Siemens.

*Must have formal training

What You Will Do in This Role

FIELD SUPPORT (75%)

• Troubleshoot high‐end medical imaging equipment.
• Establish and adhere to preventative maintenance schedules.
• Maintain customer service logs and internal service records.
• Solve issues with medical imaging applications, electrical components, computer hardware, and software, mechanical and hydraulic systems.
• Follow Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
• Perform service, calibrations, and quality assurance check for an entire imaging system as per the ISO13485 standards.

TECHNICAL SUPPORT (10%)

• Deliver technical support on high‐end medical imaging equipment online and or via telephone.
• Communicate daily with customers to ensure resolution and proper follow‐up.
• Maintain system performance by performing system monitoring and evaluation, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to Original Equipment Manufacturer (OEM).

APPLICATIONS SUPPORT (5%)

Interact regularly with radiologists, technicians, physicians, and other medical professionals to keep abreast of new and existing imaging solutions, issues and trends.

SOFTWARE SUPPORT (10%)

• Provide continuous up-time support for applications software issues associated with the X-ray and Vascular modalities.
• Utilize Digital Imaging and Communications in Medicine (DICOM) for viewing, filming, archiving, networking, and database administration.
• Prepare users by designing and conducting training programs, providing software support and reference.
• Supply online and telephone support for Windows and Linux.

What You Will Need for This Role

• Minimum 10+ years of high‐end medical imaging equipment maintenance and repair experience.
• High School Diploma or GED
• Must hold a current, valid, and unrestricted drivers license. Must have a safe driving record.
• Basic computer skills; understanding of computer networks and equipment interaction.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as needed to support a 24/7 schedule.
• Willingness to travel periodically to support business needs.
• The ability to lift, push and/or pull up to 75 pounds.
• The ability to often bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand and walk for extended periods of time.

Required Citizenship / Work Permit / Visa Status

US Citizen / Green Card holder

Must-Have:

• CUSTOMER SERVICE;DATABASE ADMINISTRATION
• Min .5+ years as a FSE with MR/CT experience coupled with formal training